Our practice is committed to providing accessible specialist care with leading facilities and well-trained staff.
This page explains our consultation fees and billing arrangements for a variety of types of patients, as well as our cancellation policy to ensure appointments remain available for others in need.
Fees
Please note: we do not bulk-bill in the private consulting rooms. If a public patient needs surgery, they will be charged our normal consulting fees at the clinic, and then public or self-funded surgery options will be offered.
Fee Policies by Patient Type:
Patients with private health insurance, uninsured patients (those self-funding their surgery), public patients:
We are a fully private clinic and charge private-practice fees. We do not bulk-bill, however, if you are a Medicare card holder, you will receive a portion of our consultation fee back as a rebate.
Full payment is required on the day of your appointment. Private health insurance does not cover consultation costs unless you are an inpatient in the hospital.
We will submit the claim to Medicare on your behalf, and you will receive the Medicare rebate directly into your nominated bank account, usually within 1-2 business days
Department of Veterans’ Affairs (DVA) patients:
We are proud to support our veteran community. If you hold a Department of Veterans’ Affairs (DVA) Gold Card, the full cost of your consultation and treatment is covered by DVA, with no out-of-pocket fees.
If you hold a DVA White Card, your cover will depend on the specific conditions accepted by DVA. Please let us know your card details when booking, and we can confirm whether your appointment is fully covered.
Our team will bill DVA directly, so you do not need to worry about making a payment at the time of your visit.
Workers Compensation, Compulsory Third Party insurance (CTP) patients:
If you are seeing us for a work-related or motor vehicle injury that is covered under Workers Compensation or CTP insurance, you will usually not have to pay any out-of-pocket costs.
Once your compensation claim has been accepted and you provide us with your claim number and current medical certificate, we will invoice the insurer directly in line with their fee schedule.
If your claim is still pending, you may need to pay for your consultation initially. Once your claim is approved, you can then seek reimbursement from your insurer.
Please let our team know at the time of booking if you are a workers Compensation or CTP patient so we can assist you with the correct paperwork and ensure the process runs smoothly.
Cancelations
If you need to cancel an appointment, please email or telephone our clinic during business hours and allow at least 24 – 48 hours’ notice so that we can offer your appointment time to other patients that are waiting for a consultation.
